Support
Help with our products and applications.
Support is provided by the engineering team that builds the software. There is no call-centre tier in front of them. Use the channel for your product below and your message reaches someone who can act on it.
Channels
Where to write.
| MealiePro |
support@mealiepro.com Documentation and guides: support.mealiepro.com |
|---|---|
| All other products | support@systemfy.tech |
| Privacy & data requests | privacy@systemfy.tech |
| Security disclosure | security@systemfy.tech |
| Commercial enquiries | contact@systemfy.tech |
| Postal | Systemfy Infotech P 88/5 Helen Keller Sarani Kolkata, West Bengal 700053 India |
Response
What to expect.
We acknowledge support requests within one business day and aim to give a substantive answer within two. Business days are Monday to Friday, excluding public holidays in West Bengal, India (IST, UTC+5:30).
Where a report identifies a defect that prevents you from working, we treat it ahead of scheduled development. If a fix will take longer than a day we will tell you so and give you a workaround in the meantime rather than leaving the request open in silence.
Reporting
Reporting a problem.
A report we can reproduce is a report we can fix quickly. Where you can, tell us:
- The product and, if you know it, the version or application build.
- The account or organisation the problem affects — never your password.
- What you did, what you expected, and what happened instead.
- The date and approximate time, including your timezone.
- The device, operating system and browser, for web and mobile issues.
- A screenshot or screen recording, if the problem is visible.
We will never ask you for your password, one-time code or payment card details in an email, and no member of our team has any legitimate reason to request them. Treat any message that does so as fraudulent and report it to security@systemfy.tech.
Your data
Account and data deletion.
You may ask us to delete your account and the personal data held with it. Send the request from the email address registered to the account to privacy@systemfy.tech, stating the product and the account concerned. We verify that the request genuinely comes from the account holder before acting on it.
Where you use one of our products through an organisation — a practice, clinic or employer that holds the account — you do not need to go through them to reach us. Systemfy Infotech is the Data Fiduciary for the platform and will act on your request directly. We will tell you if that organisation separately holds copies outside the platform, or has retention obligations of its own that affect what can be removed.
Deletion timelines, what is removed, and the narrow categories we are required to retain are set out in section 8 of the privacy policy.
Security
Reporting a vulnerability.
If you believe you have found a security vulnerability in one of our products, report it to security@systemfy.tech with enough detail for us to reproduce it. We will acknowledge your report, keep you informed while we investigate, and credit you when the issue is resolved if you would like us to.
Please give us a reasonable opportunity to remediate before disclosing publicly, and please do not access, modify or delete data belonging to anyone other than yourself while investigating.